Please read this page
carefully prior to ordering services from us, and make sure you understand all the
point as mentioned below.
Our Service :
We provides the services
to our customer under our terms. And also do not giving the guarantee on any of
our hosting services.
Backup and Data loss :
Your use of this service
is at your sole risk.
we have not giving any guarantee of the data loss on any critical situation at our
server. Backup service is provided to you as a courtesy. Reseller99 is not responsible
for files and/or data residing on your account. You agree to take full responsibility
for files and data transferred and to maintain all appropriate backup of files and
data stored on our Dedicated Server, VPS (Virtual Private Server) and shared server.
For the reseller customer we will provide the support only and the reseller customer
only take care of the all the backup of their customers.
Using a shared account as a backup/storage device is not permitted. Do not keep
backups on the server of your websites or installation scripts.
SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email :
takes a zero tolerance approach to the sending of SPAM or any Unsolicited Commercial
E-mail (UCE) over our network. We will take very quick action against if any customerwill send SPAM and Unsolicited Commercial E-mail
(UCE). We will immediate terminate the account also we charge severe
On sending SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email,
we will charge more than Rs 5000.00 or more.
Our Support Boundaries :
We provides online
technical support to our all direct customers. We limit our technical support to
our area of expertise. We supports the technical issue related to server side and
not from the coding side.
Server resources Usage (Such
as CPU/Memory/etc. ) :
At our shared hosting
abuse of system resources is prohibited. First we will send a clear warning. Second
or third violations may result in an immediate termination of your account.
Bandwidth and Disk Usage :
Customer agrees that
bandwidth and disk usage shall not exceed the number of megabytes per month for
the Services ordered by Customer on the Order Form. The disk specs are not permitting to use as file browsing. The disk spaces
are using only for script file and related with your website. Access of upload Images
and any video(Not More then 512 MB) has not permitted at our any of shared server
. For this facility customer can take our VPS or dedicated server plan.
Illegal Activity caused your website or order will terminate :
Hosting of files or
other data that infringes on another's copyright or other intellectual property
rights. SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email sending.Spamming,
or sending of bulk unsolicited email. We maintain
a strict policy on spamming, which includes the sending of unauthorized commercial
messages by use of our services, or by maintaining an open SMTP connection.
Uploading or linking to any content that violates another's right of publicity or
privacy. Distributing hate speech, or any other content that is obscene, abusing,
which could be considered libelous and defamatory.
Hosting, storing, or distributing child pornography or any porn data, If any such
content is found and brought to our attention. Shared Hosting Packages are not to
be used as a backup service. All stored files that reside on your account must be
directly related to your web site. Archiving MP3, video, images or backups is prohibited
on shared hosting packages.
If any of our customer involves in the above mentioned Illegal Activity,
we will immediate terminate the account without sending any pre notice.
Please note that this
Order Cancellation [Terms money-back guarantee] :
As we explain in this
paragraph, Reseller99.com offer you a 30 days money-back guarantee on all shared
hosting plans if you want to cancel your order within 30 days then you need to send
and email and confirm us over phone after sending
an email for cancellation. Without receiving an email for cancellation of order
Reseller99 does not consider and do not cancel the order. So customer should necessary
to send an Email before 30 days of order placing date. Please note, Dedicated plans
and the VPS Plan are not eligible for the money-back guarantee.
And here is how our cancellation policy works. It is very simple. If you cancel
your account within 30 days of first signing up, we will provide you with a full
refund excluding any setup fees that were charged when you signed up, and excluding
domain registration fees. The only way to cancel your account is by
submitting information and sending the email to our Email
firstname.lastname@example.org and after sending the email also phone
to our sales Numbers which has displaying on our websites, Upon completion of this
cancellation process, your account will be terminated immediately. We are consider
once we have received your email with phone call. We have not consider your cancellation
on failure of the any media cause that we have not received the email or phone call.
If we register a domain name for you as part of your hosting package with us, and
you decide that you want to cancel your account during the first 30 days, then we
will deduct the cost of the domain name from the money we refund you. Domains are
NOT eligible for a refund. If you cancel your account after the first 30 days have
passed, or after your account is renewed then unfortunately we will not be able
to issue any refunds.
At Reseller99 customer satisfaction
is very important. We believe that we offer the most affordable, robust and reliable
web hosting in the industry. We are so confident in our platform that our hosting
services carry a 30 day money back guarantee. If you are not completely satisfied
with our services for any reason within the first 30 days of usage you will be given
a full refund of all monthly hosting fees. This policy does
not apply to any additional services such as :
Domain Registration, Dedicated IP, Dedicated SSL Certificate,
VPS(Virtual Private Server) Dedicated Servers and Web Design Services.Domain name registrations are processed immediately
and are non-cancelable and non-refundable. Also if your hosting account has free
domain name and you cancel the service then the charges of Free Domain will be deducted
from the refund amount.The accounts violating
the company polices will not be entertained for money back policy.
Please note :
upgrades to hosting
service, domain registration and transfer and SSL certificates are non-refundable.
Our policy regarding web design services is as follows: We do not issue refunds
once we have started work In addition, we do
not offer refunds on VPS and Dedicated Server plans as they are month to month and
there are no contracts involved.
Reseller99.com also reserves the right to cancel your account with or without giving
any notice should an event occur in which proper evidence exists that a customer
was exceptionally rude or vulgar in communications with our staff or if the account
has a detrimental effect on the services of other users and/or causes any other
users to have a reduced or disproportionate level of service.