As we explain in this paragraph, Reseller99.com offer you a 30 days money-back guarantee on all shared hosting plans if you want to cancel your order within 30 days then you need to send and email and confirm us over phone after sending an email for cancellation. Without receiving an email for cancellation of order Reseller99 does not consider and do not cancel the order. So customer should necessary to send an Email before 30 days of order placing date. Please note, Dedicated plans and the VPS Plan are not eligible for the money-back guarantee. And here is how our cancellation policy works. It is very simple. If you cancel your account within 30 days of first signing up, we will provide you with a full refund excluding any setup fees that were charged when you signed up, and excluding domain registration fees. The only way to cancel your account is by submitting information and sending the email to our Email firstname.lastname@example.org and after sending the email also phone to our sales Numbers which has displaying on our websites, Upon completion of this cancellation process, your account will be terminated immediately. We are consider once we have received your email with phone call. We have not consider your cancellation on failure of the any media cause that we have not received the email or phone call.
If we register a domain name for you as part of your hosting package with us, and you decide that you want to cancel your account during the first 30 days, then we will deduct the cost of the domain name from the money we refund you. Domains are NOT eligible for a refund. If you cancel your account after the first 30 days have passed, or after your account is renewed then unfortunately we will not be able to issue any refunds.
At Reseller99 customer satisfaction is very important. We believe that we offer the most affordable, robust and reliable web hosting in the industry. We are so confident in our platform that our hosting services carry a 30 day money back guarantee. If you are not completely satisfied with our services for any reason within the first 30 days of usage you will be given a full refund of all monthly hosting fees.
This policy does not apply to any additional services such as :
Domain Registration, Dedicated IP, Dedicated SSL Certificate, VPS(Virtual Private Server) Dedicated Servers and Web Design Services.
Domain name registrations are processed immediately and are non-cancelable and non-refundable. Also if your hosting account has free domain name and you cancel the service then the charges of Free Domain will be deducted from the refund amount.
The accounts violating the company polices will not be entertained for money back policy.