Welcome to Reseller99, Providing Reliable Hosting Solutions


Terms of Services

Please read this page carefully prior to ordering services from us, and make sure you understand all the point as mentioned below.

Our Service

We provides the services to our customer under our terms. And also do not giving the guarantee on any of our hosting services.

Backup and Data loss

Your use of this service is at your sole risk.

we have not giving any guarantee of the data loss on any critical situation at our server. Backup service is provided to you as a courtesy. Reseller99 is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our Dedicated Server, VPS (Virtual Private Server) and shared server. For the reseller customer we will provide the support only and the reseller customer only take care of the all the backup of their customers.

Using a shared account as a backup/storage device is not permitted. Do not keep backups on the server of your websites or installation scripts.

SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email

Reseller99.com takes a zero tolerance approach to the sending of SPAM or any Unsolicited Commercial E-mail (UCE) over our network. We will take very quick action against if any customer

will send SPAM and Unsolicited Commercial E-mail (UCE). We will immediate terminate the account also we charge severe penalties.

On sending SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email, we will charge more than Rs 5000.00 or more.

Our Support Boundaries

We provides online technical support to our all direct customers. We limit our technical support to our area of expertise. We supports the technical issue related to server side and not from the coding side.

Server resources Usage (Such as CPU/Memory/etc.)

At our shared hosting abuse of system resources is prohibited. First we will send a clear warning. Second or third violations may result in an immediate termination of your account.

Bandwidth and Disk Usage

Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form. The disk specs are not permitting to use as file browsing. The disk spaces are using only for script file and related with your website. Access of upload Images and any video(Not More then 512 MB) has not permitted at our any of shared server . For this facility customer can take our VPS or dedicated server plan.

Illegal Activity caused your website or order will terminate

Hosting of files or other data that infringes on another’s copyright or other intellectual property rights. SPAM and Unsolicited Commercial E-mail (UCE) or Bulk Email sending.Spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection.

Uploading or linking to any content that violates another’s right of publicity or privacy. Distributing hate speech, or any other content that is obscene, abusing, which could be considered libelous and defamatory.

Hosting, storing, or distributing child pornography or any porn data, If any such content is found and brought to our attention. Shared Hosting Packages are not to be used as a backup service. All stored files that reside on your account must be directly related to your web site. Archiving MP3, video, images or backups is prohibited on shared hosting packages.

If any of our customer involves in the above mentioned Illegal Activity, we will immediate terminate the account without sending any pre notice.

Changes to this Terms of Services

Please note that this Terms of Services may change from time to time.

Order Cancellation [Terms money-back guarantee]

As we explain in this paragraph, Reseller99.com offer you a 30 days money-back guarantee on all shared hosting plans if you want to cancel your order within 30 days then you need to send and email and confirm us over phone after sending an email for cancellation. Without receiving an email for cancellation of order Reseller99 does not consider and do not cancel the order. So customer should necessary to send an Email before 30 days of order placing date. Please note, Dedicated plans and the VPS Plan are not eligible for the money-back guarantee. And here is how our cancellation policy works. It is very simple. If you cancel your account within 30 days of first signing up, we will provide you with a full refund excluding any setup fees that were charged when you signed up, and excluding domain registration fees. The only way to cancel your account is by submitting information and sending the email to our Email sales@reseller99.com and after sending the email also phone to our sales Numbers which has displaying on our websites, Upon completion of this cancellation process, your account will be terminated immediately. We are consider once we have received your email with phone call. We have not consider your cancellation on failure of the any media cause that we have not received the email or phone call.

If we register a domain name for you as part of your hosting package with us, and you decide that you want to cancel your account during the first 30 days, then we will deduct the cost of the domain name from the money we refund you. Domains are NOT eligible for a refund. If you cancel your account after the first 30 days have passed, or after your account is renewed then unfortunately we will not be able to issue any refunds.

At Reseller99 customer satisfaction is very important. We believe that we offer the most affordable, robust and reliable web hosting in the industry. We are so confident in our platform that our hosting services carry a 30 day money back guarantee. If you are not completely satisfied with our services for any reason within the first 30 days of usage you will be given a full refund of all monthly hosting fees.

This policy does not apply to any additional services such as :
Domain Registration, Dedicated IP, Dedicated SSL Certificate, VPS(Virtual Private Server) Dedicated Servers and Web Design Services.
Domain name registrations are processed immediately and are non-cancelable and non-refundable. Also if your hosting account has free domain name and you cancel the service then the charges of Free Domain will be deducted from the refund amount.
The accounts violating the company polices will not be entertained for money back policy.

Please Note

upgrades to hosting service, domain registration and transfer and SSL certificates are non-refundable. Our policy regarding web design services is as follows: We do not issue refunds once we have started work In addition, we do not offer refunds on VPS and Dedicated Server plans as they are month to month and there are no contracts involved.

Reseller99.com also reserves the right to cancel your account with or without giving any notice should an event occur in which proper evidence exists that a customer was exceptionally rude or vulgar in communications with our staff or if the account has a detrimental effect on the services of other users and/or causes any other users to have a reduced or disproportionate level of service.